14bt Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Applicability

14bt ("we", "our", or "platform") is an online entertainment and betting platform that provides services to users in Bangladesh. This privacy policy explains what types of information we collect about you when you visit our website https://14bt.cam, create an account, or use any of our services, how that information is used, and what steps we take to keep your information secure.

This policy applies to all individuals aged 18 or above who are eligible to use our platform. We do not knowingly collect any information from minors.

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2 What Information We Collect

While using our platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and contact information
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay, etc.) — for transactions only
• National ID card or passport information (when verification is required)
• Your chosen username and password (password stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device model
• Time of site visits, pages viewed, and click data
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

2.3 Information Received from Third Parties

• Transaction verification information from payment processors
• Data from fraud prevention and identity verification service providers
• Information from KYC verification services operated in compliance with applicable law

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3 Purpose of Information Use

Collected information is used only for the following purposes:

• To create and manage your account
• To process deposit and withdrawal transactions
• To verify your identity and ensure account security
• To prevent fraud, money laundering, or other illegal activities
• To improve our service quality and provide a personalized experience
• To inform you about relevant promotions and offers (with your consent)
• To provide responsible gaming information and support
• To comply with legal obligations and meet regulatory requirements
• To provide customer support and respond to your inquiries

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4 Information Sharing and Disclosure

14bt never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

4.1 Service Provider Partners

Third-party service providers necessary for operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay, etc.), technology suppliers, and cybersecurity service providers — these parties may only use information in accordance with contractual terms.

4.2 Legal Requirements

Information may be disclosed in response to applicable laws of Bangladesh, court orders, or lawful requests from regulatory authorities.

4.3 Corporate Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred, but the terms of this privacy policy will continue to apply.

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5 Information Security Measures

We use industry-standard security technologies and practices to keep your personal information secure:

• SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
• Encrypted Database: Stored information is kept in databases using advanced encryption methods.
• Access Control: Only authorized personnel can access limited information on a need-to-know basis.
• Firewall and Security Monitoring: Automated systems monitor for security threats 24/7.
• Regular Security Audits: Security audits are conducted regularly by third-party experts.
• Two-Factor Authentication: An option to add an extra layer of security to your account login.

Please note that complete security of data transmission over the internet can never be guaranteed. We take the highest precautions, but we also ask you to keep your login credentials confidential.

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6 Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: Remember your preferences, such as language settings.
• Analytics Cookies: Used to understand how the site is used, which helps in improving our services.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

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7 Data Retention Period

We retain your personal information only for as long as necessary:

• Account-related information is retained for as long as your account is active.
• Transaction records are kept for a defined period after account closure in accordance with legal obligations.
• Some information may be retained for a longer period for fraud prevention and legal protection purposes.
• At the end of the retention period, information is securely deleted or anonymized.

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8 Your Rights and Controls

You have the following rights regarding your personal information:

8.1 Right to Access Information

You can contact us at any time to find out what information we hold about you.

8.2 Right to Correct Information

If any of your information is incorrect, you can request that it be corrected. You can update much of your information yourself from your account settings.

8.3 Right to Delete Information

Beyond legal obligations, you can request that your information be deleted. Upon closing your account, everything except the minimum information required by applicable law will be deleted.

8.4 Right to Opt Out of Promotional Communications

You can request to stop receiving marketing emails or notifications at any time. This can be done through account settings or directly through our support team.

8.5 Request Process

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat. We will process your request as quickly as possible.

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9 Protection of Minors

14bt provides services only to individuals aged 21 or above. We do not knowingly collect information from minors. If we are informed or discover on our own that we hold information about a minor, that account will be immediately closed and the information deleted.

If you believe a minor you know is using our platform, please notify us immediately at [email protected].

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10 International Data Transfer

Our servers may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that your information is not held to a lower standard of protection than that described in this privacy policy.

We have data processing agreements with our technology partners that ensure the protection of your information.

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11 Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email (for important changes).
• Display a notification banner on the site.

Continued use of the platform after changes are made will be considered acceptance of the revised policy. If you object to the policy, you may close your account.

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12 Responsible Gaming and Data Protection

14bt prioritizes responsible gaming. By analyzing information about your gaming behavior, if we believe you are in a risky situation, we may proactively reach out to you. This is done for your well-being, not for any marketing purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.

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13 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us through the following:

We will try to process your request as quickly as possible. User requests are generally responded to within 48 hours.